Ensuring Project Success
Through End-User Readiness

At National Communications Services, Inc. (NCS) we offer a suite of comprehensive end-user adoption and readiness services that insure the success of Microsoft Office 365 and Skype for Business (aka Lync) deployments.

Skype for Business (aka Lync) presents a broad spectrum of productivity and cost saving benefits for any small, medium or large Enterprise business, government or educational organization. It enables enhanced communication and collaboration capabilities that improves business processes between employees, vendors, subcontractors and business partners, which increases productivity and delivers on the promise of a solid return on investment and distinct competitive business advantage.

Implementation of Skype for Business (aka Lync) is achieved by integrating voice, video, instant messaging and presence, as well as productivity tools such as Microsoft Office 365 and the Office productivity suite, into a single platform that provides a simple easy-to-use interface.

Making the switch from traditional legacy phone systems to Skype for Business (aka Lync) presents a paradigm shift for all users within any organization. The key to insuring a successful deployment and maximizing its return on investment is centered on end-user adoption and readiness.

Educating end-users on the benefits of an integrated communications eco-system and how to effectively use its collaboration capabilities, tools and interfaces, directly correlates to the success of the project.

Implementing an up-front, end-user adoption and readiness program throughout the entire organization ensures a direct and timely path to realizing the expected productivity gains and financial goals associated with your investment.

NCS offers highly-skilled professionals who are experts in delivering packaged and customized Skype for Business (aka Lync) end-user adoption and readiness services including:

  • Onsite Live Solution Demonstrations
  • Customized Hands-on and Show-me-how Workshops
  • Executive Level Onboarding
  • Executive Assistant Readiness
  • Information or Knowledge Worker Experience Sessions
  • Kiosk or Common Area Experience Sessions
  • 1:1 Personalized Learning

Collateral Development and Support

To complement all phases of the Skype for Business (aka Lync) pre-and post-implementation process, NCS offers a comprehensive set of collateral development and support services that include:

  • Customized End-User Guide Creation
  • Quick Reference Guides
  • Best Practices for an Optimized UC Experience
  • Post Implementation Follow-up and Help Desk Support
  • Tracking End-User Issues and Troubleshooting Bugs
  • Escalating Issues to Higher Tier Technical Support and Resolution Tracking
  • Metrics / Reporting

Curriculum Development via Multiple Mediums

Not bound by geographic location or time zone differences, NCS offers flexible end-user adoption delivery choices. To address the needs of single location, multi-location, multi-national or global companies NCS is skilled at curriculum delivery through multiple mediums:

  • Premise-based On-site Delivery Method
  • Web-Based
  • Video Conference
  • Multimedia Audio Conference
  • Phased Project Delivery Interval Training

Let NCS show you how End-User Adoption and Readiness can insure a successful Skype for Business (aka Lync) deployment for your business. Contact us to learn more.